Business in Focus

Care homes: fair trading

How to treat residents and their representatives fairly to comply with your obligations under consumer law and ensure that your contract terms are fair

Introduction
A guide to fair trading and fair terms
Treating residents fairly
Understand consumer law rights and principles
Consumer Rights Act 2015
Resident's rights and unfair terms
Trading fairly: an introduction
Terms and conditions
Changing your terms
Variation clauses and unexpected changes
Changing your fees
Varying fees for self-funding residents
Other fee changes
Acceptable fee changes
Other unfair terms
Areas where terms can be unfair