Alternative dispute resolution

A guide to the Alternative Dispute Resolution regulations

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Car traders and consumer law

Guidance for businesses on the consumer law surrounding car sales

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Care homes: communications

How to present information about your services

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Care homes: complaints

Dealing with complaints in the care homes sector

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Care homes: fair trading

A guide for care home owners and registered managers

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Care homes: web layout

A guide to providing information about your home online

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Chemical safety of vapes

Guidance on assimilated Regulation (EC) No 1272/2008 (GB CLP), as it applies to vaping products

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Consumer vulnerability

A guide to identifying consumer vulnerability

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Contract law basics

Guidance for businesses on the basics of contract law

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Delivery charges

Best practice for business to consumer (B2C) trading

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Domestic energy saving

Guidance for businesses on legislation and best practice

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Holiday law for travel agents

Guidance to help UK travel agents with their responsibilities

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