Quick Guides provide answers to core questions on key topics, and links to more detail if you need it
The guidance below is organised by what, where and how you sell; and by key topics and activities. This matches how the law views businesses. Click the title to open a guide.
Within each Quick Guide, you'll find useful, easy-access information. And you'll also see signposts to detailed In-depth Guides, to help you quickly work out whether there are any other rules that may affect you.
Consumers' rights when they buy goods from you, including information on when to offer a refund, repair or replacement
Consumers' rights when you supply digital content – for example, a mobile phone app, a computer game or a DVD
Consumers' rights when they buy your services – for example, builders or motor vehicle repairers
Selling on your business premises – for example, a shop or market stall (or when a contract is not made off-premises or at a distance)
Selling goods, services and digital content away from your business premises – for example, in the customer's home or workplace
The sales of goods, services and digital content without face-to-face contact with the customer – for example, online, mail order or by telephone
How and when a consumer contract is made, and how to be sure your transactions are legal and fair
Your legal obligation to trade fairly with your customers; the law that protects consumers from unfair trading practices
The rules that cover displaying prices, unit and sale pricing, and taking payments legally and fairly
The age restrictions that apply to the sale of certain products, including alcohol, tobacco, blades and sunbeds
What the law says on preparing and selling food and drink, including composition, labelling and packing
If you import, produce or distribute goods, including second-hand, the law states they must be safe for the consumer to use
The law on the health and welfare of livestock, including traceability, the food chain, transport, diseases, animal / pet feed and disposal of fallen stock
The rules on selling goods by weight or measure: quantity, labelling, equipment and inspections
Other laws that may apply to your business