20 May 2024
Business Companion's 'Car traders and consumer law' guidance has been updated as new data from Citizens Advice reveals that last year the charity's Consumer Service received a complaint about a used car every three minutes.
The charity helped with almost 43,000 complaints relating to used cars in 2023 alone. 66% of these complaints were about defective goods and 13% concerned safety issues.
Citizens Advice's research shows that 28% of people who bought a used car in the last decade experienced an issue. The most common problem was the car turning out to be defective (30%); 27% said the car had damage they were not told about; and 19% said the car had a higher mileage than they were told.